Volts Connect – Twilio SMS Inbox & Campaigns for WordPress

Turn WordPress into a full Twilio SMS console

Volts Connect brings a two-way SMS & MMS inbox, contacts, bulk campaigns, analytics, and webhooks directly into your WordPress admin. Stop bouncing between Twilio, spreadsheets, and shared phones – handle everything from one clean console.

• Two-way SMS & MMS inbox with chat-style threads
• Contact mini-CRM with tags, notes, and statuses
• Bulk SMS campaigns with targeting, throttling, and quiet hours
• Multi-number support with labeled “Send from” selector
• Message analytics for volume, delivery, and response rates
• Webhook forwarder to CRMs, helpdesks, and custom bots
• Role-based access control and email notifications

Visual overview

Who Volts Connect is for

• Support & ops teams – Turn SMS into a real support channel with a shared inbox, notes, and clear ownership instead of shared phones.
• Marketing & growth teams – Run promotions, launches, and follow-ups by SMS, then manage replies in the same workspace.
• Agencies & developers – Offer done-for-you SMS consoles to clients, route multiple Twilio numbers, and forward events to CRMs or bots.

Key features

Two-way inbox & conversations

• Threaded conversations with chat-style bubbles for inbound and outbound SMS/MMS.
• Unread badges, archive/restore, and quick search by name, number, or message text.
• Global search to find any contact or conversation in seconds.

Contacts, tags & notes

• Dedicated contacts table with name, phone, email, tags, notes, status, and optional WordPress user link.
• Tag contacts (e.g., VIP, Lead, Wholesale) and see tags directly in the inbox.
• Edit contact details from inside a conversation without losing context.

Pro Messaging – bulk SMS campaigns

• Send one message to hundreds of contacts at once from inside WordPress.
• Target audiences by tags or status for precise segmentation.
• Built-in throttling and quiet hours so you don’t blast customers at bad times.

Multi-number support & routing

• Connect multiple Twilio numbers and label them by brand, region, or client.
• Select the “Send from” number per message or campaign.
• Replies automatically use the same number the customer originally texted.

MMS & media

• Send and receive images and media alongside text messages.
• Inline previews for inbound photos directly in the conversation thread.
• Lightweight storage via Twilio/WordPress media URLs instead of heavy blobs.

Analytics & logging

• Daily, weekly, and monthly message volume charts.
• Inbound vs outbound breakdown and simple delivery/response ratios.
• Event logging that can power exports and deeper BI with add-ons.

Webhook forwarder & integrations

• Forward Twilio’s incoming webhook payloads to a second URL (CRM, helpdesk, automation, bots).
• Forwarded data mirrors Twilio’s structure so external systems can be written once and reused.
• Great fit for CRMs, data warehouses, low-code tools, and AI agents.

Roles, permissions & notifications

• Capability-based access so only approved roles can view the inbox, send SMS, or manage contacts.
• Give staff a “Volts Connect only” wp-admin experience by hiding other menus.
• Email notifications when new SMS messages arrive so small teams never miss a conversation.

Planned add-ons (sold separately)

Volts Connect is the core console. You can extend it with optional add-ons (sold via Volts Consulting) such as:

• Automation & Workflows – Visual “if this then that” builder for auto-replies, tagging, assignments, webhooks, and drips.
• WooCommerce SMS Pack – Order updates, cart recovery, and review-request SMS for WooCommerce stores.
• Scheduling & Drip Campaigns – Scheduled sends, recurring campaigns, and multi-step drip sequences.
• Advanced Analytics & Reporting – Campaign reports, reply-time metrics, heatmaps, and CSV exports.
• CRM & Helpdesk Connectors – Sync contacts and log SMS into CRMs/helpdesks like HubSpot or Zendesk.
• AI Assistant Pack – AI-suggested replies and optional auto-responses using external AI agents.

Add-ons are optional and not required to use the core plugin.

How it works

1. Install the plugin – Upload the Volts Connect ZIP, activate it in WordPress, and open the Volts Connect menu.
2. Connect Twilio – Paste your Twilio Account SID, Auth Token, and one or more SMS-capable numbers.
3. Configure webhooks – Point Twilio’s messaging webhooks to the URL Volts Connect gives you.
4. Start messaging – Send and receive SMS/MMS from the inbox, create contacts and tags, and launch campaigns.

What’s included

• Volts Connect WordPress plugin (core SMS console).
• Full documentation (installation, setup, Twilio configuration, feature guides).
• Access to updates for the duration of your Envato license policy.
• Item support via the Volts Consulting support channel.

Requirements

• WordPress 5.8 or higher.
• PHP 7.4 or higher.
• HTTPS (SSL) enabled.
• Twilio account with at least one SMS-capable number.

Support

Need help getting set up? Volts Consulting provides item support for installation, basic configuration, and bug fixes. For advanced workflows, CRM integrations, or custom automations, consulting and implementation packages are available separately.