DeskHive – Laravel Support Ticket & Knowledge Base System

DeskHive – Laravel Support Ticket & Knowledge Base System

DeskHive is a standalone self-hosted help desk built with Laravel. Everything your support team needs in one application: ticket management, knowledge base, customer portal, agent portal, email-to-ticket pipeline, REST API, and more. No additional products or subscriptions required.

Whether you’re running an Envato shop, a SaaS product, or any business that needs organized customer support, DeskHive gives you a professional helpdesk out of the box. Install it on your server, configure your departments and agents, and start resolving customer issues in minutes.

Built on our battle-tested Botble CMS core using Laravel 12, DeskHive is fast, secure, and fully customizable with complete source code included.

• Admin Panel: https://desk-hive.botble.com/admin
• Admin account: admin – 12345678 (username & password are autofilled)
• Customer Portal: https://desk-hive.botble.com/support
• Customer account: [email protected] – 12345678
• Agent Portal: https://desk-hive.botble.com/support/agent/dashboard
• Agent account: [email protected] – 12345678

Note: Price will be increased after 20 sales, hurry up!!!

Screenshots

Admin Dashboard

Modern admin dashboard with ticket statistics, open tickets, and quick actions.

Ticket Management

Full ticket list with status, priority, department, and agent filtering.

Agent Portal

Dedicated agent workspace with personal ticket queue, canned responses, and notifications.

Customer Portal

Self-service customer portal with ticket submission, knowledge base, and social login.

Knowledge Base

Organized articles with categories, full-text search, and helpful/not-helpful voting.

Reporting & Analytics

Track ticket volume, agent performance, and support metrics.

Settings

Configure departments, notifications, Envato verification, email piping, and API keys.

We have a dedicated support center for all of your support needs. It includes our Documentation and Ticket system for any questions you have. We usually get back to you within 12-24 hours.

Key Features (Last Updated: March 2026):

• Buy One Time & Get Free Updates Forever
• Free Installation – If you face any problem during installation, we will help you and it’s FREE
• Support Tickets – Customers submit tickets with priorities (Low, Medium, High, Urgent), statuses, departments, categories, labels, and file attachments
• Knowledge Base – Self-service articles organized by categories with full-text search and helpful/not-helpful voting
• Customer Portal – Login, register, submit tickets, browse knowledge base, manage profile with social login (Google, Facebook, GitHub, LinkedIn, X, Envato)
• Agent Portal – Dedicated workspace with personal ticket queue, canned response shortcuts, real-time notifications, and performance metrics
• Email-to-Ticket Pipeline – Automatically create tickets from inbound emails via IMAP polling. Customer replies thread back to the original ticket
• REST API – Internal (admin) and external (agent) API with scope-based authentication for custom integrations
• Dark Mode – Full dark mode support across customer portal, agent portal, and auth pages
• RTL Support – Automatic right-to-left layout for Arabic, Hebrew, Persian, Urdu, and other RTL languages
• 39 Languages – Built-in translations with preferred language setting per customer/agent
• Reply Reactions – Like/unlike individual ticket replies for instant feedback
• Departments & Teams – Route tickets to the right team with auto-assignment rules
• Custom Fields – Add text, textarea, select, checkbox, and radio fields to the ticket form
• Canned Responses – Pre-written reply templates with keyboard shortcuts for faster responses
• Envato Integration – Verify purchase codes before ticket submission for Envato marketplace sellers
• License Manager Integration – Verify license codes via Botble License Manager
• Email Notifications – Customizable email templates for new tickets, replies, status changes, and assignments
• Activity Logs – Full audit trail of all ticket events
• Dashboard Widgets – At-a-glance counts for open, today’s, and unassigned tickets
• Reporting & Analytics – Ticket volume trends, agent performance, and resolution metrics
• Theme Customization – Colors, typography, logos, and auth page backgrounds via Theme Options
• Agent Password Reset – Agents can reset forgotten passwords via email
• 100% Responsive – Works perfectly on desktop, tablet, and mobile
• Built on Botble CMS (Laravel 12) – Used by thousands of customers worldwide
• Easy to install with UI – Web installer, no command line needed
• Fast support – We always reply your ticket within 1 business day

Who is DeskHive For?

• Envato Authors – Verify purchase codes and manage support for your CodeCanyon/ThemeForest items
• SaaS Companies – Provide organized ticket support with knowledge base for self-service
• Small & Medium Businesses – Run a professional helpdesk without monthly SaaS fees
• Web Agencies – Offer support portals to your clients with custom branding
• Open Source Projects – Accept support tickets with license verification

Many free plugins by our community authors

There are many free plugins available on our Marketplace: https://marketplace.botble.com/products

Just install it in Admin > Plugins > Add new to use it.

Note: We just provide free installation service for hosting using cPanel or Direct Admin. If you’re using VPS, you need to install cPanel or Direct Admin. We don’t provide installation service on localhost.

If you need free installation service, please create a ticket on our support center https://support.botble.com and give us access to your hosting (hosting URL, username and password), our dev team will install it for you.

Notes:

• CONSIDERING PURCHASING OUR ITEM? Please view our support section for important notes and questions.
• Images used in the demo are not included in the download package. They are used for demo purposes only.

Requirements

• Apache, nginx, or another compatible web server.
• PHP >= 8.3
• MySQL 5.7+ or MariaDB 10.2+
• PDO PHP Extension
• OpenSSL PHP Extension
• Mbstring PHP Extension
• Exif PHP Extension
• Fileinfo Extension
• XML PHP Extension
• Ctype PHP Extension
• JSON PHP Extension
• Tokenizer PHP Extension
• Module Re_write server
• PHP_CURL Module Enable

Changelog

Version 1.0.0 – March 2026

- First release.

Botble

Visit us at botble.com